London Heathrow Airport (LHR) Lost and Found Services
Losing something at LHR can be stressful. However, Heathrow Airport lost and found department makes it easy to retrieve the lost items. The Heathrow lost property office is located at Terminal 2, 3, and 5. Also, passengers can use the online database, managed by Smarte Carte UK Ltd., to search for their lost items. Travellers can expect Heathrow Airport’s lost property charges for reclaiming their items. The department handles the items found inside the terminals and other public areas. However, if someone lost their belongings on board, they should contact the airlines directly.
London Heathrow Airport Lost Property Office Location
For reporting lost items at Heathrow Airport, travellers can visit the lost property office in person.
| Terminal | Location |
|---|---|
| Terminals 2 and 3 | Heathrow Express station between Terminals 2 and 3 |
| Terminal 5 | Arrival hall |
Heathrow Airport Lost and Found Contact Number
Passengers can use the online LHR lost property smarte carte database to find their lost items.
| UK Contact Number | +44(0) 844 824 3115 |
| International Contact Number | +44 (0)20 3761 1800 |
| LHR lost and found software | https://lhr.lostandfoundsoftware.com/org/lhr |
*Calling at a UK number may involve 7p per minute charges, plus the caller’s standard network rate.
How to Claim Lost Items at Heathrow Airport?
All lost property at Heathrow Airport is handled by Smarte Carte UK Ltd. Passengers can use their online database to search for any misplaced items. Steps to locate and reclaim lost items:
Step I: Search in the Online Database
Everything is found at the airport, entered in lhr lost and found software. It usually takes 24 to 48 hours to reflect on the database.
Step 2: Contact Smarte Carte UK Ltd
If a passenger finds their item in the online database, they can fill out the Heathrow Airport lost item form to begin the process of verifying and reclaiming their lost property.
Step 3: Start the Reclaim Procedure
If the item is confirmed as the passenger’s, they will receive a unique code. Then:
- visit mailmyproperty.com
- Enter the code
- Pay the service fee
- Provide the delivery address for the item to be sent.
Heathrow Airport Lost Baggage Procedures
The items lost near the boarding gate areas and on aircraft are handled by the airlines only. Passengers can contact the airline directly for missed and delayed luggage.
Once the airline finds a missing bag, it is usually delivered directly to the passenger’s destination by courier. In some cases, the airline may ask the passenger to return to Heathrow to collect it. If collecting the bag in person, passengers must carry the required documents:
- Proof of arrival, such as a boarding pass, flight itinerary, or baggage tag
- A valid photo ID, such as a passport or UK driving licence
Heathrow baggage collection services are generally available from 06:00 am to 10:00 pm. However, timings may vary due to operational reasons. Therefore, it is best to confirm the schedule with the airline before visiting the airport.
Charges for Lost and Found Heathrow Airport
Reporting lost items at Heathrow Airport is free, but retrieval may involve some charges. The potential Heathrow Airport lost property charges are:
| Service | Charges |
|---|---|
| Storage | £5/day |
| Collection | £15 |
| UK Courier Return | £15 + shipping charges |
| International Courier Return | £15 + international shipping charges |
Heathrow Airport Lost Property Policy
All lost items are recorded and stored for up to three months from the date they are found or handed in. If a match is found, passengers can complete an online claim form to start the recovery process. If the travellers can’t collect their items within the time, the department may dispose of or donate the unclaimed items under the state law.
London Heathrow Airport lost and found department ensures a smooth recovery process for misplaced items. Passengers can either contact online or visit the Heathrow lost property office in person.
Frequently Asked Questions (FAQs)
The passenger should first search the official online database managed by Smarte Carte UK Ltd, as all found items are logged there.
It can take between 24 and 48 hours for a found item to be registered and appear on the online database.
The main office is at the Heathrow Express station, between Terminals 2 and 3. There is a second office at Terminal 5, near the arrival hall.
You can call +44 (0)844 824 3115 for assistance.
The airport stores the lost items for 90 days. Unclaimed items are either donated to charity or disposed of responsibly.
Yes, passengers can expect to pay from £5 to £15, which includes storage fees, collection fees, and courier charges.
Contact your airline’s baggage services desk inside your terminal for lost luggage tracking and assistance.