Is Sun Country A Good Airline for Air Travel?

Sun Country Airlines is a pocket-friendly airline with mixed reviews. Some passengers share good reviews because of its affordability, comfortable seats, and flight safety, while others gave low ratings due to a lack of service satisfaction, operational issues, extra charges, and reliability. With a 3-star rating based on the customer experience, Sun Country is a good airline for air travel.

Sun Country Airlines Background and History

The airline was founded on 02 July 1982 and received its certification from the Civil Aeronautics Board on 17 January 1983. Initially, the company offered charter service and flew for the first time on 20 January 1983 from Sioux Falls to Las Vegas. The airline uses Minneapolis/Saint International Airport as its hub, and it is headquartered in Eagan, Minnesota. The airlines have encountered many ups and downs, including bankruptcies, ownership transfers, and rebuilding. 

In the starting period, the airline offered first-class and economy class seat options. But when they transferred the ownership to Apollo Global Management, it became ultra-low-cost with an all-economy class configuration. World Airline Rankings awarded Sun Country Airlines as the best low-cost carrier. 

Is Sun Country A Good Airline to Fly?

Due to its low cost, Sun Country Airlines has gained significant popularity among passengers, especially those who are flying in and out of America, Mexico, Central America, and the Caribbean. The airline offers passenger aircraft, charter options, and cargo flights for Amazon, which makes it more famous. 

Flight booking experience

Passengers encountered some issues while booking the seats from the app and website of the airline because they don’t have the modern features, like a seat map or fare comparison tools. But they offer a decent feature to bid for a premium seat after booking the seat. However, the payment navigation system is good as the airline accepts most credit cards. They also offer other payment options like Uplift, which is useful for passengers who exceed their expenses.

Ticket pricing and affordability

Sun Country Airlines is one of the best options for those passengers who prefer affordability over luxury. The base fares are comparatively low because the passengers need to pay for the chosen service. It means if the passenger takes additional services like checked baggage and seat selection, then they need to pay extra charges. However, the flexibility in the flight cancellation process raises the question Is Sun Country a good airline? If the passenger needs to change their booking, fees may apply, and not all fares are eligible for free cancellation within 24 hours of booking.

Destination and route network

Sun Country Airlines has a limited route network then other airlines. They operate flights to 81 destinations and more than 100 routes. However, many of the destinations covered by Sun Country Airlines are served seasonally, depending on demand throughout the year. But this airline could be the best option for attending specific festivals, conferences, and enjoying vacation hotspots in the United States, like Orlando, Cancun, Punta Cana, and Las Vegas.

Seat Comfort and Cabin Experience

The airline offers better seating with extra legroom, adjustable headrests, and reclining seat features. The first few rows of the cabin have 34 34-inch pitch with padded and adjustable headrests. On the contrary, the exit row seats have a 38-inch pitch without a headrest. There are two USB-A sockets in each three-seat section to charge electronic devices. 

In-flight services and entertainment

The Airline does not provide any complimentary snacks. Passengers can purchase from their onboard menu at the cheapest price. But the flight offers non-alcoholic drinks like coffee, tea, juices, and soda, which are free of cost. 

With complimentary drinks, airlines provide AirFi services, which allow flyers to stream movies, TV shows, music, and games on their electronic devices. Most of the flights offer this service that does not require any app to function. Sometimes Sun Country Airline passengers encounter issues while connecting with AirFi.

Flight safety

Like other expensive and big airlines, Sun Country is safest because aviation is one of the most strictly regulated transportation systems in the world. Whether low-cost or expensive, all flights need to follow the same safety measures set by the authorities.

Reliability

Sun Country Airlines’ on-time performance rating is significantly lower than the average American industry. Disruptions are more frequent in areas like Minneapolis, where bad weather conditions mostly impact flights. Some flyers mention delayed and cancelled flights.

Comparison With Other Budget Flights

Comparing services with other aircraft can help passengers know whether Sun Country is a good airline.

Is Sun Country Airlines Good or Bad?

The airlines share both pros and cons.

Pros:

• Affordable ticket price
• Easily accessible to vacation hotspots
• Seasonal routes
• Comfortable seats
• Hybrid mode
• Safe 

Cons:

• Limited routes
• Poor AirFi services
• Reliability issues
• Extra fees

Sun Country Airlines Reviews

Sun Country Airlines receives mixed feedback from passengers.

Positive Feedback

• The airline offers low-cost ticket pricing, makes it a great option for budget-conscious flyers.
• Front and exit row seats are decently comfortable. The seats provide extra legroom and USB ports.
• Travelers appreciate the complimentary non-alcoholic beverages provided during the flight.
• Seasonal flights to places like Cancun, Orlando, and Las Vegas are especially well-liked by travelers.

Negative Feedback

• Limited or unsatisfactory customer support is one of the major issues.
• Although in-flight entertainment is offered, several flyers report inconsistent AirFi streaming services.Many passengers are disappointed by the additional fees associated with seat selection, carry-on bags, and checked luggage.
• Passengers often mention issues with delays and last-minute cancellations.

Overall, travel forums, review sites, and social media indicate that Sun Country is a good option for those prioritizing cost over premium service. However, for those who look for consistent service, punctuality, and inclusive fares, the airline may not meet expectations.

Conclusion

With a 3-star rating, Sun Country is a good airline. Sun Country Airlines provides a budget-friendly flying experience, but it may have some drawbacks. Travelers who prioritize affordability and comfortable seating might find it suitable, but should be prepared for potential issues with customer service, reliability, and operational details.

Common Questions