LAX Airport Wheelchair Assistance: Where and How to Avail

The Los Angeles International Airport, being one of the busiest airports, aims to accommodate all its passengers. Therefore, LAX Airport has wheelchair assistance services to ensure that disabled people have a smooth experience. With agents assisting from the curbside to helping through the boarding gates, this service can be availed both online and in person at the airport.

Does LAX Airport provide Wheelchair Assistance?

LAX Airport offers its travelers with disabilities the facility of Wheelchair assistance throughout its premises. Travelers can get wheelchair assistance either by prior booking or by requesting a wheelchair at the airport itself on arrival. LAX recommends that travelers contact their airline at least 72 hours before, for smooth accommodation.

Location of LAX Wheelchair Assistance

Wheelchair Assistance is provided throughout the LAX premises. Travelers can request a wheelchair or escort service at any terminal of the airport.

• Curbside Assistance– Passengers can get wheelchair assistance at the curbside area after they self-identify as an individual needing assistance. A traveling companion, if present, can ask an airline representative for support service at the ticket counter.
• Terminal Entrance– Escort Agents help the disabled traveler from the terminal entrance to the gate location of the departing flight.
• Connecting Flight– Travelers can seek assistance to travel between connecting flights. Not only to the gate location but also to the reserved seat on the aircraft, assistance is provided.
• Baggage Claim Area and Security Checkpoint– Passengers are to be assisted through the baggage claim area and security checkpoint by the assistance agent. Assistance through these checkpoints substantially reduces the LAX security wait times for people with disabilities. 

For Assistance through the security checkpoint, passengers can contact the TSA Cares Help Line.    

How to Request Wheelchair Assistance at LAX

Travelers can request a wheelchair and assistance facility while booking their flight ticket. Travelers can get assistance based on their personal preferences by selecting it in the “Accessible Services” on the airline’s website. Or, they can contact the airline 72 hours before the flight’s departure to reserve this service.

• Disabled individuals can also seek assistance at the airline counter at the airport.
• Curbside assistance is provided when requested by the traveler either online or at the airport counter.
• Flyers can also request wheelchair assistance during their flight. Contact the flight crew about needing assistance after the flight lands.

Note: Wheelchair assistance is provided free of cost by the airlines and the LAX Airport. Tipping the agent for their assistance is customary but not necessary. 

LAX ADA Services

LAX Airport, under Americans with Disabilities Act (ADA), has introduced special assistance for disabled passengers. These services include various accessibility features for people with mobility disabilities.

• Wheelchair Assistance– Special escort agents are present at the airport and the terminal to guide the disabled travelers through the various processes of boarding a flight.
• Parking Facility– Accessible parking spots are reserved near the elevators for differently abled travelers with extra-wide spaces.
• Elevators– Elevators are present and functional at all the terminals and floors to assist people with mobility disabilities.
• Shuttles– LAX Airport provides shuttle services accommodating the needs of travelers in wheelchairs.
• Accessible Restrooms- All the restroom facilities at LAX have spacious stalls, grab rails, and accessible sinks for travelers under ADA. 

LAX Wheelchair Assistance Contact Information

Travelers can request assistance by contacting the LAX Helpline number, TSA Care, and the airlines operating at the Los Angeles International Airport.

LAX Helpline Number

For inquiries and requests for wheelchair assistance, travelers can contact (855) 463-5252 or mail their grievances to this email address: [email protected].

TSA Care

Flyers can seek assistance for the screening checkpoint through TSA Cares. Contact (855) 787-2227 before 72 hours of travel to avail this service.

Airline’s Assistance Numbers 

Passengers can directly contact their airline to request wheelchair assistance. Major airlines operating through LAX Airport and their contact numbers:

Tips while Getting Wheelchair Assistance at LAX

• Make sure to book the LAX wheelchair assistance 72 hours before the flight to avoid any hassle.
• Select the type of wheelchair and the location from where to avail this service.
• If using a battery-powered wheelchair, reach atleast 1 hour before the normal check-in time.
• Upon arrival, confirm with the airline center at the airport about your requirements.
• In case of any change in flight details or any problem, notify the assistance agent about the same.

Conclusion 

Los Angeles International Airport, with its wheelchair assistance facility, allows a smooth and comfortable experience through the premises. Travelers can book their wheelchair alongside booking their flight ticket. Airlines have counters and facilities for travelers to contact them at the airport. Accessibility facilities introduced throughout the airport help create a more accommodating environment for people with mobility disabilities.

Frequently Asked Questions