Charles De Gaulle Airport (CDG) Lost and Found
For grievances relating to lost items at Charles De Gaulle Airport, passengers can fill out online forms for reporting. For items lost at specific locations, different ways of reporting are available. A CDG Lost and Found office is located in the airport for assistance and holds the found items for 15 days for retrieval.
CDG Airport Lost and Found Office: Location and Hours
The Charles De Gaulle Airport Lost and Found office is located in Terminal 2 and can be accessed on prior invitation.
| Office | Location | Operating Hours |
|---|---|---|
| CDG Lost and Found Office | TGV, RER station on Level 3, Terminal 2 | Monday, Wednesday-Sunday: 9:00 am to 12:00 pm, 1:00 pm to 5:30 pm Tuesday- 1:00 pm to 5:30 pm |
Note: Travelers can only go to the lost and found office after filing out the online form and being contacted by the authorities.
How to Report a Lost Item at CDG Airport?
The Charles De Gaulle Airport has provisions for reporting lost items online. An online declaration form is accessible through the official CDG website and the France Objets Trouves website. To report an item as being lost:
- Fill out the CDG lost and found form on the airport’s website.
- Create a listing at the FOT website, which connects individuals and Lost Property Offices.
- Contact the specific airline for items lost at the aircraft, lounge, or baggage claim.
Depending on the location of the item lost, contact or report in the following ways:
| Location | Report to |
| On flight | Airline |
| Airport Terminal | France Objets Trouves Website (Listing) |
| Baggage Claim | Airlines’ Service Baggage Desk |
| Airport Premises | Lost and Found Declaration form |
Note: Check the CDG Airport lost and found location map to pinpoint the location of the lost and found office and baggage desk, etc.
Where to Claim Lost Items at Charles De Gaulle Airport?
On a lost item being found, the office contacts the person based on their declaration form details and gives retrieval instructions. A lost item can be retrieved through the Lost and Found office in 15 days.
- After 15 days, the lost items are sent to the Paris Police Prefecture. Retrieval from whom can be done by filling out their online form.
- If the item is found through the listing on the France Objets Trouves website, the retrieval process is managed by the Owner and Finder.
- For items lost on a flight, contact the airline for the specific retrieval process.
CDG Airport Lost and Found Contact Details
Contacting options are available through phone numbers and mailing address. For additional assistance after filling out the online declaration form, contact them through:
| Phone Number | France helpline- 3950, Monday to Sunday- 8:00 am to 8:00 pm Abroad line- +33 1 70 36 39 50 |
| Mailing Address | Paris Aéroports de Paris – Service Relation Clients – 1 rue de France – BP81007 – 95931 Roissy Charles de Gaulle Cedex – FRANCE |
| Police Contact | + 33 (0)1 48 62 31 22 |
Frequently Asked Questions (FAQs)
The lost items are kept for 15 days at CDG airport, after which they are sent to the Paris Police Prefecture.
You can contact Air France at +33 09 69 39 36 54 for your lost items.
The Lost and Found office at CDG is located in the TGV, RER station on Level 3 of Terminal 2.
For lost items at Charles de Gaulle Airport, use the airport’s official website or the France Objets Trouves website for filing a complaint.
You should contact the specific airline in case you lost items on the plane.