Avianca Terminal at John F. Kennedy International Airport (JFK): Flight Operations and Facilities

At present, Avianca airlines flies out via Terminal 4 of John F. Kennedy International Airport. The Avianca Terminal of JFK has multiple levels and provides amenities and accessibility facilities. Travelers can avail ground transportation from the terminal and even contact the airline for any grievances. In 2026, Avianca will move to Terminal 6 to carry out its operations.

Which is the JFK Avianca Terminal?

Terminal 4 is the Avianca Terminal at JFK Airport. The terminal has 4 levels; Level 1 is the Arrivals hall and Level 4 is the Departures hall. In 2026, the airline will shift its services to the new JFK Terminal 6.

Flight Operations of Avianca at JFK Terminal

The Avianca Terminal JFK arrivals and departures are through Terminal 4. Display boards in the Arrivals hall showcase the real-time updates of flights.

• JFK Arrivals are updated on the airport’s official website along with their status, scheduled time, and terminal gate.
• To check the Avianca JFK Departures, check the airlines’ website and the display boards.

Avianca Check-In and Baggage Carousel at JFK

All airline check-in counters, as well as the self check-in kiosks, are located on Level 4 of Avianca JFK Terminal. 

• The airline has a free online check-in which opens 48 or 24 hours prior to flight departures. It remains open until 60 minutes prior to departure.
• The self check-in kiosks and the airport counters offer the traditional mode of checking in and in person assistance.

Baggage Claim- The baggage belts are on Level 1 of JFK Terminal 4. 

• The specific carousels for an Avianca belt are displayed on the boarding pass and the display boards at the airport.
• For any inconveniences with the baggage, fill out the baggage self-management form or contact the airlines’ baggage service office at JFK airport.

Security and Customs at Avianca JFK Terminal

The security checkpoints are at Level 4, while the customs and immigration at JFK Avianca Terminal is at Level 1. 

• This terminal also has CLEAR and TSA PreCheck lanes to help reduce JFK security wait times. CLEAR is accessible at both arrival and departure levels.
• Customs at JFK can be expedited with the use of Global Entry and biometric verification technology. 

Note: Check the waiting and use the expediting programs for a quick security screening.

JFK Avianca Terminal Facilities

Retail shops, restaurants, ATMs, and Currency exchange facilities are offered at the Avianca JFK Terminal. 

Shops and ATMs:

• Brook Brothers
• CXI- Currency Exchange International
• DFS Duty Free
• Hudson
• Kiehls
• Michael Kors
• Pack N Go
• Pandora 
• Travelex US Dollar ATM

Restaurants:

• Beacon Bar
• Blue Point Brewery
• Brooklyn Deli
• Dromos
• Dunkin
• Farmer’s Fridge
• Global Sandwiches
• Jamba Juice
• Le Grand Comptoir
• McDonald’s
• Pizza Vino
• Shake Shack
• Starbucks
• The Palm Bar and Grille

Special Assistance at John F. Kennedy Airport Avianca Terminal  

Both the airport and the airline provide accessibility facilities at the Avianca terminal of JFK. This encompasses disabilities like hearing, visual, mobility, and intellectual. 

• Special services can be requested online at least 24 or 48 hours before the flight, through the airlines’ website or contact center.
• On arrival at the airport, self-identify at Avianca’s counter to get assistance.
• TSA Cares is available at JFK to request assistance while going through the security checkpoints. Contact them at (855) 787-2227 or email  [email protected] 72 hours before the flight for assistance.
• Hidden Disabilities Sunflower Lanyards are offered at JFK to passengers with autism, PTSD, or hearing loss. The Terminal 4 International Welcome Center is operational 24/7. 
• Route Me is a tool available in JFK airport to help in easy and accessible movement within the premises. This AI tool aids in locating lounges, gates, counters, and other major checkpoints.
• For any queries, call the Disability service line at +1 800 778 4838 and +1 800 455 9880 for teletypewriter.
• People with hearing and speech impairments should dial  +1 844 413 7044.

Avianca JFK Terminal Parking and Ground Transportation

To assist in the journey to and from the airport, several parking and ground transportation facilities are provided.

Avianca Terminal JFK Parking Options:

• Blue Parking Lot
• Federal Circle Parking Lot
• Long Term Parking
• Off-site JFK Airport Parking

JFK Ground Transportation:

• Public transit- AirTrain, Subway, LIRR
• Taxis
• App Based Rides
• Shared Ride Services 
• Rental Cars 

Note: Pre-book the facilities online for confirmed access.

Codeshares and Alliance of Avianca at JFK

Avianca Airlines has partnered up with multiple airlines to increase its operations and provide benefits. AV is a part of the Star Alliance, has additional interline partners, and operates Avianca Connect.

Interline Partners include:

Avianca Connect Allies include:

• Vueling
• Spirit
• Air Transat
• Norwegian
• Eurowings
• Volotea

Note: Check the additional benefits and services offered while traveling with the partner airlines. 

Avianca Destinations from JFK 

The airline covers numerous routes and has more than 80 destinations around the world. Destinations served from JFK Terminal 4 include:

• Flights to Argentina, Aruba, and Bolivia
• Brazil, Canada, and Chile flights
• Colombia, Costa Rica, and Curacao flights
• Flights to the Dominican Republic, Ecuador, and El Salvador
• France, Guatemala, and Guyana flights
• Honduras, Mexico, and Nicaragua flights
• Flights to Panama, Paraguay, Peru, and Porta Rico
• Flights to Spain, Uruguay, and Venezuela
• United Kingdom and United States flights  

JFK Avianca Terminal 4 Map

The Map of JFK Terminal locates facilities like lounges, shops, security checkpoints, and airline-specific counters, as well as the AirTrain station. 

Helpdesk of Avianca at JFK Terminal

Travelers having any queries or wanting to make reservations can contact the Avianca Airlines customer care in the following ways:

• Call at +1 786 482 6582 or +1 866 919 0081 to reach the Contact center.
• Television Device for the Deaf services-  +1 844 413 7044 
• Disability Assistance can be requested at +1 800 778 4838 (voice) or +1 800 455 9880
• Air Consumer Protection Division- +1 202 366 2220 (voice) or +1 202 366 0511 (TTY)  
• Chat with the virtual assistant, Vianca, to quell any queries related to the flight.
• Browse the FAQs on the Avianca website to get specific information.

Frequently Asked Questions (FAQs)